# Restricted Users **Users in this list have been restricted from sending email due to exceeding outbound spam limits.**\ This typically indicates a compromised account. [Before unblocking, ensure you have properly secured the account.](https://aka.ms/O365-compromise) Recommended actions include: * Checked for suspicious sign-ins and activities * Reviewed their mailbox rules and forwarding settings * Investigated any unusual mailbox activity, such as unexpected sent items via message trace * Reset the user's password if compromised * Enabled MFA on the account if not already enabled *** ## Feature Requests / Ideas We value your feedback and ideas. Please raise any [feature requests](https://github.com/KelvinTegelaar/CIPP/issues/new?assignees=\&labels=enhancement%2Cno-priority\&projects=\&template=feature.yml\&title=%5BFeature+Request%5D%3A+) on GitHub. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cipp.app/user-documentation/email/administration/restricted-users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.