> For the complete documentation index, see [llms.txt](https://docs.cipp.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cipp.app/user-documentation/teams-share/teams/business-voice.md).

# Business Voice

The Business Voice page gives an overview of all the phone numbers in the selected tenant, showing who each number is assigned to, its emergency location, its activation state, when it was acquired, and what it can be assigned to. From here you can assign a number to a user or resource account, remove an assignment, and set the emergency location a number is registered against.

{% hint style="info" %}
A user needs a Teams Phone licence before a number can be assigned to them. Phone numbers themselves are not included with Teams Phone licensing: they come from whichever provider gives the tenant its PSTN connectivity.
{% endhint %}

## Filters

| Filter                  | Shows                                                           |
| ----------------------- | --------------------------------------------------------------- |
| Unassigned User Numbers | Only numbers that are unassigned and can be assigned to a user. |

## Table Details

| Column                            | Description                                                                                                                                |
| --------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| Assigned To - User Principal Name | The user principal name of the user or resource account the number is assigned to.                                                         |
| Telephone Number                  | The phone number.                                                                                                                          |
| Assignment Status                 | Whether the number is currently assigned to a user or resource account, or unassigned.                                                     |
| Number Type                       | The type of phone number, such as Calling Plan, Direct Routing, or Operator Connect.                                                       |
| Emergency Location                | The emergency location associated with the number, shown as its description, place name, or street address. Blank when no location is set. |
| Acquired Capabilities             | What the number can be assigned to, such as a user, a conference bridge, or a voice application.                                           |
| Iso Country Code                  | The country of the phone number.                                                                                                           |
| Place Name                        | The location of the phone number.                                                                                                          |
| Activation State                  | The activation state of the phone number.                                                                                                  |
| Is Operator Connect               | Whether the phone number is an Operator Connect number.                                                                                    |
| Acquisition Date                  | The date the number was acquired. Shows "Unknown" where the tenant holds no acquisition date for it.                                       |

## Table Actions

<table><thead><tr><th>Action</th><th>Description</th><th data-type="checkbox">Bulk Action Available</th></tr></thead><tbody><tr><td>Assign User</td><td>Assigns a user or resource account to the phone number. The assignment is submitted for processing and may take a moment to complete; re-sync the report to see the updated status.</td><td>true</td></tr><tr><td>Unassign User</td><td>Removes the assignment from the phone number. The change is submitted for processing and may take a moment to complete; re-sync the report to see the updated status.</td><td>true</td></tr><tr><td>Set Emergency Location</td><td>Sets the emergency location for the number. Locations are listed by description, place name, or street address.</td><td>true</td></tr><tr><td>More Info</td><td>Opens the Extended Info flyout with the full details for the selected row.</td><td>false</td></tr></tbody></table>

***

## Feature Requests / Ideas

We value your feedback and ideas. Please raise any [feature requests](https://github.com/CyberDrain/CIPP/issues/new?template=feature.yml) on GitHub.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.cipp.app/user-documentation/teams-share/teams/business-voice.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.